Shipping & Returns

At Cinderella Couture, customer satisfaction is our top priority. We promise prompt and courteous customer service for a convenient, hassle-free shopping experience. Contact us at info@cinderellacoutureusa.com or 213-745-7171.

All orders received after 1 PM(PST) will be processed the following business day (Same day ship out is possible before 3 PM).

Cinderella Couture accepts the following forms of payment: Credit Card (VISA, MasterCard, American Express, Discover, Diners Club)

Cinderella Couture ships via UPS. Standard shipping charges will apply to all orders. Shipments are sent out daily from Monday through Friday.

In general, all sales are considered final. All claims, including non-defective item returns, must be made within five (5) days after receipt of goods. Please contact us for a Return Authorization (RA) number as goods will NOT be accepted without prior authorization from our company. Any returns or credits will NOT be issued without a RA number. All RA requests will be authorized or declined within 30 days of the receipt of merchandise. A restocking fee of up to 30% of the value of the merchandise may be imposed on non-defective returns. Please contact us for our policy on damaged or defective item returns.

To cancel orders placed with us, please contact us by phone. Cancellation requests should be made within the same day the order was placed. Cancellations require authorization before order completion and we reserve the right to charge up to 15% of the value of the canceled merchandise for handling. Confirmed cancellations will be reflected in the "Order Status" section under "Status" after they have been approved.

Cinderella Couture
1231 Wall St.
Los Angeles, CA 90015
United States